On Wednesday, Aug. 8, a non customer presented a check to CNB tellers Tara Roberts and Lauren Nesbitt to be cashed. The check had been altered, and Tara and Lauren refused to cash it. FSR Jennifer Barnett called the actual customer to verify the information and the customer did not know the person presenting the check. After further conversation with our customer, he disclosed that he had mailed 11 bills that day and all the mail had been stolen from his mailbox. We placed stop payments and opened a new account for him. He is thankful to the staff for their diligent efforts in catching and preventing any further loss.
The photo shows the three CNB employees at the Spring Hill branch with the flowers the customer sent to the bank in appreciation of their customer service. Pictured L to R: Tara Roberts, Lauren Nesbitt, Jennifer Barnett
Quite a few CNB employees are volunteering their time this weekend at the Mexican Consulate event taking place at the Boys and Girls Club of Tyler, 504 W. 32nd Street, on Saturday, Aug. 18th and Sunday, Aug. 19th. Employees will be teaching financial literacy classes to attendees. A big thank you goes to Jesus Vera, Vice President at Tyler’s W. Grande branch for heading up this effort and to all the employees who are volunteering their time!
Employees from the Longview 4th Street, Spring Hill & Lakeport branches will be showing off their bowling skills on Wed., August 22 from 6-9 p.m. at Oil Bowl Lanes in Longview for Junior Achievement’s Annual Bowl-A-Thon. Good luck to all!
A “Battle of the Banks” blood drive will be held on Thursday, July 26th from 9 a.m. – 2 p.m. at the CNB Spring Hill branch. Carter Blood Care will be in charge of the drive. Donate blood and save a life!
You can download the full PDF of “Tips for Performing Financial Transactions Safely Online” with all the tips we have posted over the past couple of weeks at the CNB website.
6. Protect Your Mobile Device
- Treat your mobile device with the same care to security as you would your computer at home
- Keep your operating system up-to-date
- Keep your mobile device in your sight
- Turn off Bluetooth when not in use
- Use available malware and anti-virus apps
- Download apps from reputable app stores
- It is a good idea to password protect your mobile device